General Terms and Conditions
of the Kneipp- and AdventureCamping "An den Spreewaldfließen" (At the Spreewald Rivers)
We are pleased about your stay with us and make the following terms and conditions part of the contract:
For the contractual services, only the descriptions and price quotations in the printed materials valid for the period of stay apply. Information given by telephone, subsidiary agreements and other assurances of any kind whatsoever shall only form part of the contract if they have been confirmed by us in writing.
Reservations are recommended due to the limited space available. For this purpose, we request a deposit of 20% for each tent and mobile home pitch as well as each comfort pitch on our
Account no.: 429 184 0 at the Spreewaldbank e.G. (BLZ 180 926 84).
This amount will be reimbursed at the settlement. Please pay the remaining amount at the reception on the day of departure.
According to possibility and availability, we will consider your location wishes within our camping facility. However, we must reserve the right of the final location allocation. Extensions of stay are to be made unsolicited and in good time at the reception. Only the campsite administration decides on extensions of stay.
3. arrival and departure
The booked pitch is available to you from 14.00 on the day of arrival and must be left in perfect condition by 12.00 on the day of departure at the latest. Should your arrival be significantly delayed, please inform us. If you do not notify us, we can only keep the stand free until 7.00 p.m. on the agreed day of arrival and must then assign it to someone else without compensation. In the case of own or early departure due to a site allocation, the complete fee will be charged.
4. fees and prices
If there are no special offers, also confirmed by us, the annually valid price list applies. This is available at the reception and can be handed out at any time on request. The municipality of Burg charges a health resort fee. The annually valid amount is to be paid at the departure.
Day visitors are welcome at any time and can use our facilities without restriction. Fees are charged according to the valid price list. These must be paid on arrival. The camper is liable for his visit and is responsible for the fact that this leaves the place (if no overnight stay is announced) at the latest 22.00 o'clock without being asked.
You can cancel your booking at any time. In your own interest and to avoid misunderstandings, the withdrawal must be declared in writing, by telephone it is unfortunately not possible. Decisive for the time of withdrawal is the receipt of the withdrawal declaration by us. You can be replaced by a third party up until the start of your booking. If you withdraw from your booking, we can charge a reasonable compensation according to BGB:
Up to 6 weeks before arrival date - no costs
Up to 30 days before arrival date - 50 % of the total cost of the booked stay
Up to 14 days before the date of arrival - 65 % of the total cost of the booked stay
Up to 8 days before arrival date - 80% of the total cost of the booked stay
If you do not arrive without informing us or if you cancel your booking only on the day of arrival or if you only make partial use of services without a case of force majeure, impossibility or defective performance, we reserve our full claim to the booking price.
The campers are only liable for damages they cause themselves and which are based on gross negligence or intent. We do not assume any liability for parked vehicles.
The campsite administration has the domiciliary rights. Their orders are to be obeyed immediately in any case. It is also entitled to refuse admission to persons (even if prior notification has been given) or to expel them from the site if this appears necessary in the event of violations of the campsite regulations or in the interests of the campsite guests.
Children under 14 years of age may only camp in the company of a parent or guardian or group leader with official identification. For children and young people aged 14 to 18, written permission from a parent or guardian is sufficient.
9.place of jurisdiction
Place of jurisdiction is Cottbus