GTC

We look forward to your stay with us and make the following terms and conditions an integral part of the contract:

1. reservation conditions

Only the descriptions and prices in the printed materials valid for the period of stay apply to the contractual services. Information provided by telephone, ancillary agreements and other assurances of any kind are only part of the contract if they have been confirmed by us in writing.
Reservations are recommended due to limited availability. For this we request a deposit of 20% for each tent and motorhome pitch as well as each comfort pitch to be paid to our account.

Account no.: 429 184 0 at the Spreewaldbank e.G. (BLZ 180 926 84).

This amount will be deducted from your bill. Please pay the remaining amount at reception on the day of departure.

2. location requirements

Where possible and subject to availability, we will consider your preferred location within our campsite. However, we reserve the right to allocate the final pitch. Please make any extensions to your stay at reception in good time and without being asked. Only the campsite administration decides on extensions of stay.

3. arrival and departure

The booked pitch is available to you from 14.00 on the day of arrival and must be left in perfect condition by 12.00 on the day of departure at the latest. If your arrival is significantly delayed, please inform us. If you do not notify us, we can only keep the stand free until 7 p.m. on the agreed day of arrival and must then allocate it to someone else without compensation. In the event of early departure or departure on your own account, the full fee will be charged.

4 Fees and prices

If there are no special offers confirmed by us, the annual price list applies. This can be viewed at reception and can be handed out to you at any time on request. The municipality of Burg charges a visitor's tax. The annual fee is payable on departure.

5.visitors

Day visitors are welcome at any time and can use our facilities without restriction. Fees are charged according to the current price list. These must be paid on arrival. Campers are liable for their visitors and are responsible for ensuring that they leave the site (if no overnight stay is registered) by 10.00 pm at the latest without being asked to do so.

6 Cancellation

You can cancel your booking at any time. In your own interest and to avoid misunderstandings, the withdrawal must be declared in writing, unfortunately it is not possible by telephone. The date of withdrawal is determined by the date on which we receive the declaration of withdrawal. You can be replaced by a third party until the start of your booking. If you withdraw from your booking, we can charge a reasonable compensation according to BGB:

Up to 6 weeks before arrival - no costs
Up to 30 days before arrival - 50% of the total cost of the booked stay
Up to 14 days before arrival - 65% of the total cost of the booked stay

Up to 8 days before arrival - 80% of the total cost of the booked stay

If you do not arrive without informing us, or if you cancel your booking on the day of arrival or only make partial use of services without there being a case of force majeure, impossibility or defective performance, we reserve the right to claim the full booking price.

7.Liability

Campers are only liable for damage they cause themselves and which is due to gross negligence or intent. We accept no liability for parked vehicles.

8. domiciliary rights

The campsite management has the domiciliary rights. Their instructions must be followed immediately in all cases. It is also entitled to refuse to admit persons (even if they have registered in advance) or to expel them from the campsite if this appears necessary in the event of violations of the campsite regulations or in the interests of the campsite guests.

Children under the age of 14 may only camp if accompanied by a parent or legal guardian or group leader with official identification. For children and young people aged 14 to 18, written permission from a parent or legal guardian is sufficient.

9. place of jurisdiction

The place of jurisdiction is Cottbus